Terms & Conditions

Explains the rules you agree to when using SeeYouDoc's services.

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Last updated on August 06, 2024

SeeYouDoc is the author and publisher of the internet resource www.seeyoudoc.com and the mobile application ‘SeeYouDoc’ (together, “Website”). SeeYouDoc owns and operates the services provided through the Website as well as the software and its applications.

NATURE AND APPLICABILITY OF TERMS
Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at SeeYouDoc’s privacy policy (“Privacy Policy”) before you decide to access the Website or avail the services made available on the Website by SeeYouDoc. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and SeeYouDoc in connection with your visit to the Website and your use of the Services (as defined below).
1. The Agreement applies to you whether you are -
  - A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions (“Practitioner(s)”, “you” or “User”); or
  - A patient, his/her authorized representatives or affiliates, searching for Practitioners through the Website (“End-User”, “you” or “User”); or
  - Otherwise a user of the Website (“you” or “User”).
2. This Agreement applies to the following services made available by SeeYouDoc on the Website, which are offered free of charge to the Users (“Services”):
  - For Practitioners: Listing of Practitioners and their profiles, Organizations and their activities and contact details, to be made available to the other Users and visitors to the Website;
  - For other Users: Facility to (i) create and maintain ‘Health Accounts’, (ii) search for Practitioners by name, specialty, and geographical area, or any other criteria that may be developed and made available by SeeYouDoc, and (iii) to make appointments with Practitioners.
3. The Services and the conditions thereof may change from time to time, at the sole discretion of SeeYouDoc, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time.
4. This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at [email protected].
5. By downloading or accessing the Website to use the Services, you irrevocably accept all the conditions stipulated in this Agreement and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you. By availing any Service, you signify your agreement to this Agreement.
6. We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in the same way as these Terms and Conditions were made known to you. You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this Website or to particular Service are also considered as part of the Agreement.
7. You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
8. Your access to use of the Website and the Services will be solely at the discretion of SeeYouDoc.
APPOINTMENT BOOKING AND INTERACTION WITH PRACTITIONERS
1. While SeeYouDoc will try to ensure a confirmed appointment for an End-User who requested an appointment on Website, SeeYouDoc does not guarantee that a patient will get a confirmed appointment. Further, SeeYouDoc has no liability if such an appointment is confirmed but later canceled by Practices or Practitioners, or the Practitioners are not available as per the given appointment time. SeeYouDoc does not hold itself out as an agent, partner or co-venturer of either the User or the Practitioner and this Agreement is not intended and does not create an agency, partnership, joint venture or any other type of relationship except the such relationships established hereby.
2. You understand and agree that any interactions and associated issues with other Users including but not limited to personal or sensitive information such as your health issues and your experiences, are strictly between you and the other Users. You shall not hold SeeYouDoc responsible for any such interactions and associated issues. For the avoidance of doubt, SeeYouDoc is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any outcome between you and the Practitioner you interact with, pursuant to any interactions on the Website. If you decide to engage with a Practitioner to provide medical services to you, you do so at your own risk. The results of any search you perform on the Website for Practitioners should not be construed as an endorsement by SeeYouDoc of any such particular Practitioner. SeeYouDoc shall not be responsible for any breach of service or service deficiency by any Practitioner. We cannot assure nor guarantee the ability or intent of the Practitioner(s) to fulfill their obligations towards you. We advise you to perform your own investigation and profiling prior to selecting a Practitioner aside from any information you may obtain from SeeYouDoc.
3. Without prejudice to the generality of the above, SeeYouDoc will not be liable for:
  - any wrong medication or treatment quality being given by the Practitioner(s), or any medical negligence on part of the Practitioner(s);
  - any type of inconvenience suffered by the User due to a failure on the part of the Practitioner to provide agreed services or to make himself/herself available at the appointed time, no show by the Practitioner, inappropriate treatment, or similar difficulties;
  - any misconduct or inappropriate behavior by the Practitioner or the Practitioner’s staff;
  - canceling or rescheduling of booked appointment;
  - any medical eventualities that might occur subsequent to using the services of a Practitioner, whom the User has selected on the basis of the information available on the Website or with whom the User has booked an appointment through the Website.
4. Further, SeeYouDoc shall not be liable, under any event, for any comments or feedback given by any of the Users in relation to the services provided by another User. All such feedback should be made in accordance with applicable law. The option of Users to give feedback remains at SeeYouDoc’s sole discretion and may be modified or withdrawn at its sole discretion. SeeYouDoc may moderate such feedback at any time. SeeYouDoc shall not be obliged to act in any manner to give effect to the content of Users’ feedback, such as suggestions for delisting of a particular Practitioner from the Website.
5. You understand and agree that no Employer-Employee Relationship exists between SeeYouDoc and doctors. SeeYouDoc is merely an online intermediary providing a platform where Users could meet.
LIMITATIONS BETWEEN DOCTORS AND PATIENTS
1. Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between SeeYouDoc and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.
2. It is hereby expressly clarified that, the Information that you obtain or receive from SeeYouDoc, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Website. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
3. The Services are not intended to be a substitute for getting in touch with emergency healthcare. If you are an End-User facing a medical emergency (either on your or another person’s behalf), SeeYouDoc advises you to contact an ambulance service or hospital directly or other options as may deem appropriate and necessary.
CONTENT OWNERSHIP AND COPYRIGHT; CONDITIONS OF ACCESS
1. The contents listed on the Website are (i) User generated content, or (ii) belong to SeeYouDoc. The information that is collected by SeeYouDoc directly or indirectly from the Users and the Practitioners shall belong to SeeYouDoc. Copying of the copyrighted content published by SeeYouDoc on the Website for any commercial purpose or for the purpose of earning a profit will be a violation of copyright and SeeYouDoc reserves its rights under applicable law accordingly.
2. SeeYouDoc authorizes the User to view and access the content available on or from the Website solely for ordering, receiving, delivering and communicating only as per this Agreement. The contents of the Website, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website (collectively, "SeeYouDoc Content"), are the property of SeeYouDoc and are protected under copyright, trademark and other laws. Users shall not modify the SeeYouDoc Content or reproduce, display, publicly perform, distribute, or otherwise use the SeeYouDoc Content in any way for any public or commercial purpose or for personal gain.
3. Users shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
REVIEWS AND FEEDBACK
1. By using this Website, you agree that any information shared by you with SeeYouDoc or with any Practitioner will be subject to our Privacy Policy. SeeYouDoc at its discretion, may or may not display your reviews and feedback. You agree that SeeYouDoc may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:
  - Obtaining feedback in relation to Website or SeeYouDoc’s services; and/or
  - Obtaining feedback in relation to any Practitioners listed on the Website
TERMS OF USE: PRACTITIONERS
The terms in this Clause 6 are applicable only to Practitioners.
1. LISTING POLICY
  1. SeeYouDoc, directly and indirectly, collects information regarding the Practitioners’ profiles, contact details, and practice. By agreeing to these Terms, the Practitioners have given their full consent for the collection of such personal information by SeeYouDoc. SeeYouDoc reserves the right to take down any Practitioner’s profile as well as the right to display the profile of the Practitioners, with or without notice to the concerned Practitioner. This information is collected for the purpose of facilitating interaction with the End-Users and other Users. If any information displayed on the Website in connection with you and your profile is found to be incorrect, you are required to inform SeeYouDoc immediately to enable SeeYouDoc to make the necessary amendments. You may also request for the disposal of any of your personal information or data unless required by law, judiciary processes and other grounds for retention pursuant to the Data Privacy Act of 2012, other applicable laws, rules and regulations.
  2. SeeYouDoc shall not be liable and responsible for the ranking of the Practitioners on external websites and search engines.
  3. SeeYouDoc shall not be responsible or liable in any manner to the Users for any losses, damage, injuries or expenses incurred by the Users as a result of any disclosures or publications made by SeeYouDoc, where the User has expressly or implicitly consented to the making of disclosures or publications by SeeYouDoc pursuant to the nature and purpose of the services and in accordance with SeeYouDoc’s Privacy Policy. If the User had revoked such consent under the terms of the Privacy Policy, then SeeYouDoc shall not be responsible or liable in any manner to the User for any losses, damage, injuries or expenses incurred by the User as a result of any disclosures made by SeeYouDoc prior to its actual receipt of such revocation.
  4. SeeYouDoc reserves the right to moderate the suggestions made by the Practitioners through feedback and the right to remove any abusive or inappropriate or promotional content added on the Website. However, SeeYouDoc shall not be liable if any inactive, inaccurate, fraudulent, or non- existent profiles of Practitioners are added to the Website.
  5. When you are listed on SeeYouDoc.com, End-Users may see a ‘show number’ option. When End-Users choose this option, they choose to call your number through a free telephony service provided by SeeYouDoc, and the records of such calls are recorded and stored in SeeYouDoc’s servers. Such a call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. Such records may be accessed by SeeYouDoc for quality control and support related purposes and are dealt with only in accordance with the terms of the Privacy Policy. Such call facility provided to End-Users and to you by SeeYouDoc should be used only for appointment and booking purposes, and not for consultation on health-related issues. SeeYouDoc accepts no liability if the call facility is not used in accordance with the foregoing. In case you choose to not provide your consent to recording your calls that may have personal information required for appointment and booking purposes, SeeYouDoc reserves the right to not provide the Services for which such personal information is sought.
  6. You as a Practitioner hereby represent and warrant that you will use the Services pursuant to laws, rules and regulations. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and SeeYouDoc accepts no liability for the same.
PROFILE OWNERSHIP AND EDITING RIGHTS
1. SeeYouDoc ensures easy access to the Practitioners by providing a tool to update your profile information. SeeYouDoc reserves the right of ownership of all the Practitioner’s profile and photographs and to moderate the changes or updates requested by Practitioners. However, SeeYouDoc takes the independent decision whether to publish or reject the requests submitted for the respective changes or updates. You hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using SeeYouDoc’s services and that no such content breaches any third party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, SeeYouDoc may modify or delete parts of your profile information at its sole discretion with or without notice to you.
RANKING ALGORITHM
1. SeeYouDoc has designed the ranking algorithm in the best interest of the End-User and may adjust the ranking from time to time to improve the quality of the results given to the patients. It is pure merit driven, a proprietary ranking algorithm which cannot be altered for specific Practitioners. SeeYouDoc shall not be liable for any effect on the Practitioner’s business interests due to the rank of the doctor in the Ranking Algorithm.
TERMINATION
1. SeeYouDoc reserves the right to suspend or terminate a User’s access to the Website and the Services with or without notice and to exercise any other remedy available under law, in cases where,
  - Such User breaches any terms and conditions of the Agreement;
  - A third-party reports violation of any of its right as a result of your use of the Services;
  - SeeYouDoc is unable to verify or authenticate any information provided to SeeYouDoc by a User;
  - SeeYouDoc has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or
  - SeeYouDoc believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for SeeYouDoc or are contrary to the interests of the Website.
2. Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Website under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has a continuous backup of any medical services the User has rendered in order to comply with the User’s record-keeping process and practices.
CONTACT INFORMATION GRIEVANCE OFFICER
1. If a User has any questions concerning SeeYouDoc, the Website, this Agreement, the Services, or anything related to any of the foregoing, SeeYouDoc customer support can be reached at the following email address [email protected].
SEVERABILITY
1. If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
WAIVER
1. No provision of this Agreement shall be deemed to be waived and no breach excused unless such waiver or consent shall be in writing and signed by SeeYouDoc. Any consent by SeeYouDoc to, or a waiver by SeeYouDoc of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
PRIVACY POLICY
1. Your privacy as an End-User is very important for SeeYouDoc. To better protect your rights, we have provided the Seeyoudoc Privacy Policy to explain our privacy practices in detail. Please review the Privacy Policy to understand how Seeyoudoc collects and uses the information associated with your Account and/or your use of the Services (the “User Information”). By using the Services or providing information on the Site, you:
  - consent to Seeyoudoc collection, use, disclosure and/or processing of your Content, personal data and User Information as described in the Privacy Policy;
  - agree and acknowledge that the proprietary rights of your User Information are jointly owned by you and SeeYouDoc; and
  - shall not, whether directly or indirectly, disclose your User Information to any third party, or otherwise allow any third party to access or use your User Information, without Shopee’s prior written consent.
2. Users in possession of another User’s personal data through the use of the Services (the “Receiving Party”) hereby agree that, they will (i) comply with all applicable personal data protection laws with respect to any such data; (ii) allow the User whose personal data the Receiving Party has collected (the “Disclosing Party”) to remove his or her data so collected from the Receiving Party’s database; and (iii) allow the Disclosing Party to review what information have been collected about them by the Receiving Party, in each case of (ii) and (iii) above, in compliance with and where required by applicable laws.
3. We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. Please read this Privacy Policy carefully. If you have any questions regarding this information or our privacy practices, please see the section entitled "Questions, Concerns or Complaints? Contact Us" at the end of this Privacy Policy.
4. TYPES OF PERSONAL DATA WE PROCESS
  "Personal Data" or "personal data" refers to information that identifies or can be linked to you, a natural person.
  1. The personal data that we process includes:
    
    Identification Data, such as name, gender, salutation, date and place of birth, ID type and number, tax identification number, customer segment, nationality, email address, home address, province, city or municipality, district, ZIP code, mobile and telephone number, and specimen signature, photo, copy of government issued ID, relationship to a principal if applicable;
    
    Professional Data, such as medical title, date started practicing, PRC License Number, PTR number, S2 number, medical specialties and proof thereof;
    
    Employment Data, such as company name, or employer, office address, province, city or municipality, district, ZIP code, office telephone number, occupation job title, position, and years in employment;
    
    Financial Data, such as proofs of billing and other proofs of financial capacity;
    
    Transaction Data, such as preferred billing address, subscription type (whether prepaid or postpaid), and plan type, in-app messages/calls and app usage details such as Internet Protocol (IP) address, computer/device operating system and browser type, the unique device identifier (UDID), the address of a referring website (if any), and the pages you visit on our website and the times of visit;
    
    Data about what you love and need that you give us through surveys or any of our contact channels;
    
    Location data if you are using location-based services;
    
    Audio-visual data, such as recordings of in-App or regular messages or calls or chats with us where applicable and allowed by law.
    
    Your interactions with us on social media and through our changes, such as Facebook, Twitter, Instagram, other social media platforms, our website and live chat.
  2. Sensitive Personal Information
    
    “Sensitive Personal Information” is Personal Data about (i) an individual’s race, ethnic origin, marital status, age, color, religious, philosophical or political affiliations, health, education, genes or sexual life, or offenses or alleged offenses relating to that individual; and (ii) issued by government agencies peculiar to an individual which includes social security numbers, health records, license and tax returns.
    
    SeeYouDoc may collect Sensitive Personal Information. Among others as stated below, this information shall only be used by SeeYouDoc to establish patient profiles for reference of medical practitioners or doctors. Any diagnosis, findings, prescriptions, records of procedures and consultations made as a result of our services will also be stored by SeeYouDoc to be incorporated as part of the respective profile of a patient subject to access by the attending medical practitioner/healthcare provider and the patient.
    
    The processing of Sensitive Personal Information is necessary for purposes of medical treatment.
    
    By using the Services, registering for an account with us, visiting our website, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein.
    
    IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR WEBSITE. If we change our Privacy Policy, we will post those changes or the amended Privacy Policy on our website. We reserve the right to amend this Privacy Policy at any time.
5. COLLECTION OF DATA
  - We collect your personal data to fulfill our purpose of providing you with accessible healthcare services. We will use these to:
    
    Validate your identity and establish your patient profile via a KYC process.
    
    Book and manage appointments, consultations and encounters, including sending reminders through all supported channels, when necessary.
    
    Help improve the web application system as well as our services.
  - We will/may collect personal data about you:
    
    When you sign application forms, register and/or use our Services or Site, or open an account with us;
    
    When you enter into any agreement or contract with SeeYouDoc or provide other documentation or information or accomplish any other similar documents through any of our channels in respect of your interactions with us;
    
    When you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails;
    
    When you use our electronic services, or interact with us via our application or use services on our website. This includes, without limitation, through cookies which we may deploy when you interact with our application or website;
    
    When you carry out transactions through our Services;
    
    When you provide us with feedback or complaints;
    
    When you participate in our research and surveys;
    
    When you visit our stores (if available), apps, and websites;
    
    When you submit your personal data to us for any reason.
  - The above does not purport to be exhaustive and sets out some common instances of when personal data about you may be collected.
  - We may also collect your personal data from our subsidiaries, affiliates and business partners, if you would give them consent to share your personal data with us.
  - When you visit, use or interact with our mobile application or the Site, we may collect certain information by automated or passive means using a variety of technologies, which may be downloaded to your device and may set or modify settings on your device. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring website (if any), and the pages you visit on our website and mobile applications and the times of visit.
  - Our mobile applications may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi, etc.. We collect, use, disclose and/or process this information for one or more Purposes including, without limitation, location-based services that you request or to deliver relevant content to you based on your location or to allow you to share your location to other Users as part of the services under our mobile applications. For most mobile devices, you are able to withdraw your permission for us to acquire this information on your location through your device settings. If you have questions about how to disable your mobile device's location services, please contact your mobile device service provider or the device manufacturer.
  - For medical practitioners, we will use these data to validate your identity and verify your credentials and assure our patients that you are qualified and authorized to provide medical services.
  - We will obtain your consent before using or processing your data for any purpose other than those mentioned above, or as required by law or our policy.
  - We trust that you only provide us data, which is accurate, up to date and not misleading. You should also inform us should there be any changes in the information you supplied. We reserve the right to request for any needed documentation to verify the information you provided.
  - If you do not want us to collect the aforementioned information/personal data, you may opt out at any time by notifying our Data Protection Officer in writing about it and sending it to our official email address indicated in the “Contact Us” section below.
6. PROCESSING OF PERSONAL DATA
  - When we process your personal data, it means that we are collecting, recording, storing, modifying, organizing, using, disclosing, transferring, or deleting it according to the law. We can do these activities through computer media and on paper.
  - Anyway, we only process your personal data:
    
    To perform our contractual obligations to you. We use data about you, such as your name and contact details, when you sign a contract with us, or we must contact you. We also analyze your data to see whether you are eligible for specific products and services.
    
    To improve our business and our operations. We analyze and process your usage of our network and facilities to help keep our services going, manage your account, provide you with customer care activities, receive, investigate, and resolve your service-related requests and concerns, monitor the quality and security of our network, train our staff, and plan for our future.
    
    To improve our services. We analyze and process how you use and interact with our products and services so we can know how to improve them for you. For instance:
    
    We study specific details about your usage, such as how often you use our services.
    
    Sometimes, we analyze your personal data using automated processes, such as algorithms, to speed up decisions related to your healthcare services.
    
    We also look at the data on transactions between you and our third-party service providers or partners so we can give them advice on how transactions can be improved. When we process personal data for this purpose, we may give aggregated data to these service providers and suppliers. Note that you cannot be identified using this aggregated data.
    
    To secure your data and our operations. We have a duty to protect your personal data, as well to prevent, detect, and contain any possible data breaches. Moreover, we also have a duty to make sure that our operations remain secure. To do this, we process your personal data to perform IT security operations, business continuity operations, disaster recovery, and auditing.
    
    To develop our relationship with you. We ask you for feedback about our products and services, or record your conversations with us through telephone, live chat,or social media. We may share this with certain members of our staff to improve or customize our products and services for you. We may send you newsletters, emails, calls, or mobile notifications to let you know about these products and services. While you will be given a chance to opt in to these notifications at the very first time we will be getting your personal data, you may later opt out if you no longer want to receive these offers or notifications.
    
    To assist public authorities. We may process your personal data to generate statistics based on your use of our network and facilities to help public authorities in the areas of healthcare, disaster management, and other similar projects. As much as possible, we anonymize this information so you can never be identified as an individual. [ROR7]
    
    To comply with our legal obligations. We process your data to comply with our obligations under the law and to the government regulators. This may include providing information to the Credit Information Corporation in accordance with the Credit Information Systems Act.
    
    To establish, exercise, or defend legal claims. We may process your data to prosecute or defend a legal claim.
7. PERSONAL INFORMATION CONTROLLER
  - SeeYouDoc is considered the Personal Information Controller (“PIC”) under the DPA.
  - This means that we can determine the purposes for which your personal data can be used. In case your personal data is shared with your consent to a third party under a data sharing agreement, this third party will also be considered a PIC.
8. DISCLOSURE OF PERSONAL DATA OR SHARING OF PERSONAL DATA
  - To ensure that we offer you the best possible service and that we remain competitive in our business, we may share data externally, i.e. outside of SeeYouDoc, with third parties. Whenever we do so, we ensure that this is shared on a confidential basis and only through secure means. All such disclosure will always follow applicable privacy laws and regulations.
  - To provide the services you’ve requested, we will share your personal information with our Healthcare Partners/Doctors directly involved in your consultation. If you are one of our Healthcare Partners/Doctors, your personal information will be shared to other users such as patients and their legal representatives, if applicable.
  - In some instances, we may need to share your personal data to our agents, subsidiaries, affiliates, partners, and other third parties as part of our operations and for the continued provision of products and services. This means that we might share your information with:
    
    Our service providers, contractors, and professional advisors. We may have to share personal data and carry out certain activities in the normal course of our business. These service providers, contractors, and professional advisors help us with activities like:
    
    Designing, developing, maintaining, debugging, and optimizing our products, services, systems, tools, and applications;
    
    Providing application or infrastructure services;
    
    Marketing activities or events and managing customer communications, including mobile attributions and the generation of analytics;
    
    Preparing reports and statistics, printing materials, and designing products;
    
    Performing legal, auditing, or other special services provided by lawyers, auditors or other professional advisors;
    
    Creating and placing advertisements on apps, websites, social media, and other modes of communication;
    
    Identifying, investigating, or preventing fraud or other misconduct; and
    
    Facilitating payment and transfer of funds;
    
    Government, supervisory, judicial authorities. To comply with our own legal and regulatory obligations, we may disclose your personal data to the appropriate government,supervisory, and judicial authorities such as:
    
    Public authorities, regulators, and supervisory bodies such as the Department of Health and the National Privacy Commission;
    
    Judicial and investigate authorities such as the police, public prosecutors, courts, and arbitration and mediation bodies.
9. You can see the list of partners here.
10. *When using our products and services, you may happen to interact with the products and services of Over the Top (“OTT”) services providers, like media streaming services. While we will not be sharing your personal data directly to these OTT services, they will be collecting personal data through their own products and services. This is governed by their own privacy policies, statements, or notices, so we highly encourage you to read them.
11. RISKS INVOLVED
  - Risk refers to the potential harm or adverse consequences that may arise from various activities or situations. It also pertains to potential threats to the security and confidentiality of personal information.
  - To combat these risks, we implement robust security measures, including but not limited to encryption protocols, access controls, and regular audits. Additionally, we adhere to compliance with relevant privacy laws and regulations, along with continuous monitoring and updating of our privacy practices.
12. DATA PROTECTION AND SECURITY MEASURES
  - We have been developing our application for some time now and take the security of your data very seriously. That’s why we make use of Cloudflare technology to protect and secure our website from DDos attacks, data breaches and even prevent malicious bots from causing damage to the site or application. As an added measure, we also encrypt the data we store in our database.
  - Additionally, we are using Cookies to ensure that we provide the best experience for you while you are using SeeYouDoc. Please refer to our Cookie Policy to know more about how and why our website uses cookies.
13. STORAGE AND RETENTION
  - We ensure the secure storage and retention of personal and health information for both individual users and organizational accounts.
  - Individual Users (Not Subscribed: Patients and Doctors)
  - Organizations (Subscribed)
14. KNOW YOUR RIGHTS AND HOW TO EXERCISE YOUR RIGHTS
  - As subject of the personal data, it is important to us that you are aware of your rights provided under the Data Privacy Act of 2012 and provide a convenient way for you to exercise these rights:
    
    Right to be informed: You have the right to be notified and furnished with information before your personal information enters the processing system.
    
    Right to damages: You have the right to receive compensation for any damages you have sustained due to inaccurate, false, and unlawfully obtained or unauthorized use of your personal data.
    
    Right to Access: You have the right to request access to the personal data we hold about you. This allows you to verify the lawfulness of processing and to understand how your information is being used.
    
    Right to file a Complaint: If you feel your personal data has been misused, maliciously disclosed, improperly disposed, or that any of your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC).
    
    Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request corrections or updates.
    
    Right to Erasure or Blocking: Under certain circumstances, you have the right to request the deletion of your personal data.
    
    Right to Object: As a data subject, you shall have the right to object to the processing of your personal data where such processing is based on consent or legitimate interest.
    
    Right to Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to other controllers.
15. UPDATES AND REVISIONS
  - Whenever we make significant changes or update to this Privacy Notice, we will notify you through a prominent announcement on our website.
16. CONTACT US
  - If you have any questions or concerns about our privacy, please contact us at:
    
    [email protected]
    
    09328836225
    
    16 Bronze Street, SSS Village, Brgy. Concepcion Dos, Marikina City, 1811
CONFIDENTIAL INFORMATION
1. As used in this Agreement, Confidential Information shall refer information owned by the Disclosing Party or any of its subsidiaries and affiliates which are related to the Purpose, in whatever form provided, whether electronic, oral, or written, which are known or should be known reasonably by the Recipient to be confidential or proprietary to the Disclosing Party, and its subsidiaries and affiliates, or expressly designated as Confidential Information by the Disclosing Party, whether or not owned or developed by the Disclosing Party, which are not generally known to the Recipient, its personnel, and representatives, and of which the Recipient may obtain knowledge through, or as a result of, the Purpose. The details or existence of discussions related to the Purpose and this Agreement, and the fact that Confidential Information shall be disclosed, shall also constitute Confidential Information.
  However, information shall not be considered as Confidential Information if the Recipient can prove with convincing evidence that: (a) the information was available to the public at the time of disclosure to the Recipient; (b) the information became available to the public, except as a result of unauthorized disclosure by the Recipient; (c) the information was lawfully made known to the Recipient by a third party having the full right to disclose; or (d) the information was independently developed by the Recipient or any of its employees to whom no disclosure of Confidential Information was made.
2. Obligations of the Recipient
  - The Recipient, exercising at least the same degree of care as it exercises with respect to its own Confidential Information of a similar nature and importance, shall:
    
    use the Confidential Information solely and exclusively for the Purpose;
    
    hold and treat with utmost confidence all Confidential Information received in the course of the discussions for, or carrying out, the Purpose;
    
    not, directly or indirectly, disclose, reproduce, make copies, distribute, or supply Confidential Information to any third party or to make any press release or dissemination of information through the media, without the prior written approval of the Disclosing Party; and
    
    make the Confidential Information available and known only to those employees, representatives, consultants, agents, or advisers of the Recipient, including those of the Recipient’s parent company, subsidiaries and affiliates (the “Representatives”) who have a legitimate need to review or evaluate such Confidential Information in relation to the Purpose and who have undertaken, by employment agreement or any other written undertaking, to comply and act consistent with the Recipient’s obligations under this Agreement, as if they were parties herein. The Recipient shall be responsible for the Representatives’ compliance with the obligations and responsibilities imposed under this Agreement.
  - In the event that the Recipient is obliged to produce Confidential Information due to an order or issuance of a court, government agency, or regulatory authority, the Recipient shall provide the Disclosing Party with a written notice thereof immediately to allow the Disclosing Party to seek the appropriate remedy, if any, or to be given the opportunity to limit the disclosure to the extent legally permissible or to ensure that the Confidential Information will be used only for such purposes stated in the law, regulation, or order requiring the disclosure.
3. Restrictions on Use. The Disclosing Party may grant its prior written approval for the use or disclosure of the Confidential Information, in any case other than the Purpose, in its sole discretion and on a case-to-case basis only. The Recipient expressly agrees not to use the Confidential Information to gain or attempt to gain any competitive advantage over the Disclosing Party. If requested by the Disclosing Party, the Recipient shall acknowledge receipt of any Confidential Information by signing receipts, initializing documents, or any other means that the Disclosing Party may reasonably request. All Confidential Information shall be and remain the property of the Disclosing Party, and no right or license is granted to the Recipient with respect to any Confidential Information received pursuant to this Agreement.
4. Representations. Each Party represents to the other Party that (a) it has the requisite power, authority, and capacity to comply with its commitments under this Agreement, and it has taken all actions necessary to authorize it to perform its undertakings hereunder; (b) the performance of its responsibilities contemplated under this Agreement does not violate any law, rule, regulation, or any judgment or decree of any court or governmental authority; (c) it is not bound by any obligation or commitment that will prevent it from complying with the terms of this Agreement; and (d) its representative executing this Agreement on its behalf is its duly appointed and acting representative and has the legal capacity required under applicable law to enter into this Agreement and bind it.
5. The Disclosing Party makes no representation or warranty as to the accuracy or completeness of the Confidential Information and the Recipient agrees that the Disclosing Party shall have no liability to the Recipient resulting from the use of the Confidential Information. The Recipient agrees that it will form its own conclusions as to the reliability of any Confidential Information and any conclusion drawn therefrom.
6. Term. The Recipient’s obligations under this Agreement shall be deemed to have commenced from the date of receipt by the Recipient of the Confidential Information and shall continue to take effect for a period of three (3) years from the accomplishment of the Purpose.
7. Return of Confidential Information. Upon the accomplishment of the Purpose or upon the Disclosing Party’s request at any time and for any reason, the Recipient will cease having access to, and shall promptly return to the Disclosing Party or permanently and completely dispose, delete, and destroy all copies of the Confidential Information, subject to validation by the Disclosing Party. Within twenty-four (24) hours from receipt of the request, the Recipient will further deliver to the Disclosing Party a written confirmation executed by the Recipient’s duly authorized executive officer indicating that the requirements of this paragraph have been satisfied in full. Notwithstanding the return or destruction of the Confidential Information, the Recipient and its Representatives will continue to be bound by their confidentiality obligations and other undertakings as stated in this Agreement.
REFUND POLICY
1. CONDITIONS FOR REFUND
  - A refund may be requested under the following circumstances:
    
    Service Not Rendered: If the service was not provided due to a technical issue or scheduling error.
    
    Duplicate Payment: If a patient was charged more than once for the same service.
    
    Incorrect Billing: If there was an error in billing that resulted in an overcharge.
2. REAL-TIME REFUND PROCESS
  - To ensure a smooth and efficient refund process, the following steps must be followed:
    
    Refund Request: The patient must initiate a refund request through the SeeYouDoc platform for any canceled appointments which have already been paid.
    
    Real-time Processing: The refund will be processed in real time, and the amount will be credited back to the patient’s original payment method. This typically happens within a few minutes but may take up to 24 hours depending on the payment provider.
3. IMPORTANT NOTES
  - Refunds will only be issued to the original payment method used for the transaction.
  - SeeYouDoc reserves the right to refuse a refund if there is evidence of abuse of the refund policy or if the request does not meet the outlined conditions.
4. CONTACT INFORMATION
  - For any questions or concerns regarding the refund policy, please contact our support team:
    Email: [email protected]
  - By using SeeYouDoc’s services, you agree to this refund policy. We appreciate your understanding and cooperation.
USER ACCOUNT DELETION POLICY
1. PROCEDURE FOR ACCOUNT DELETION
  - Initiating Account Deletion
    
    The user logs into their SeeYouDoc account.
    
    The user navigates to “Settings” and selects the “Delete Account” button.
  - Data Download Option
    
    Before proceeding with account deletion, the user has the option to download their personal data. This can be done by selecting the “Download User Data” button.
  - Privacy Policy Access
    
    You may read our updated Privacy Policy.
  - Verification
    
    To ensure security, users must pass OTP (One-Time Password) authentication before account deletion.
  - Deletion Process
    
    Once authenticated, the account will be archived 30 days after the account deletion request is verified. This includes the following:
    
    User Account Information: All user-generated content (UGC) including images, reviews, patient name, email, phone, and payment information, will be archived for a period of one (1) year. If the user does not request a renewal within this period, the data will be permanently and securely deleted.
    
    User Health Information: Health information will be anonymized and assigned a row number for future reference, ensuring compliance with the retention policy.
  - Notification
    
    Before Deletion: The user will receive an email notification confirming the deletion request has been received and is being processed.
    
    After Deletion: The user will receive an email notification confirming the deletion of their account.
2. HANDLING OF HEALTH INFORMATION
  - Retention of Medical Information: SeeYouDoc will not retain medical information unless a medical institution voluntarily agrees to designate SeeYouDoc as a personal information processor (PIP). This agreement must be formalized through a Data Processing Agreement (DPA), outlining the terms and conditions under which SeeYouDoc is authorized to process and retain medical information. In the absence of such an agreement, all medical information will be deleted in accordance with SeeYouDoc’s account deletion policy. Otherwise, medical information will be retained only for the duration necessary to fulfill the purposes outlined in the data processing agreement, ensuring that data is not kept longer than legally permissible. Typically, this includes retaining active user data after 2 years, with a further retention of 1 year before secure deletion, unless otherwise required by law.
  - Anonymization: Health data will be anonymized by removing personally identifiable information and assigning a unique row number to each record. This process ensures user privacy while allowing the data to be used for legitimate purposes without identifying the individuals.
  - Data Deletion: Upon user request for account deletion, all personal data will be archived 30 days after the request. After one year, the archived data will be securely and permanently deleted, except where retention is required by a Data Processing Agreement between SeeYouDoc and the medical institution, or by applicable laws. In case of termination of the business relationship or data processing agreement, SeeYouDoc will delete or return all personal data processed on behalf of the data controller and delete existing copies unless applicable law requires storage.
3. HANDLING OF UPCOMING APPOINTMENTS
  - Automatic Cancellation: All upcoming appointments associated with the user’s account will be automatically canceled upon account deletion.
  - Notifications: Notifications will be sent to healthcare providers involved in the canceled appointments, informing them of the changes. If the user is a doctor, any patients affected by the cancellations will also be notified about the changes.
4. REFUNDS FOR PAID APPOINTMENTS
  - Automatic Refunds: Any payments made for upcoming appointments that are canceled due to account deletion will be automatically refunded to the patients.
  - Processing Time: Refunds will be disbursed in real time to the payment method selected by the patient when they paid for the appointment.
5. RENEWING A DELETED ACCOUNT
  - Account Renewal
    
    If the user decides to renew their account within one year of deletion, they can do so by creating a new account. During this renewal period, the user’s data will be archived. If the user renews within this period, their previously archived data can be restored. After the one-year period, any new account created will be considered a new subscription with no linkage to the previously deleted account.
  - Data Re-linking
    
    Upon successful renewal within the one-year period, previously archived health data can be recalled and linked back to the user’s new account. This ensures continuity of medical records while maintaining data integrity and privacy. The re-linking process complies with data retention policies and legal requirements.
ORGANIZATION ACCOUNT DELETION POLICY
1. PROCEDURE FOR ACCOUNT DELETION
  - Initiating Account Deletion
    
    Request Submission: The organization’s administrator submits a formal account deletion request through SeeYouDoc Support’s email address ([email protected]).
    
    Verification: SeeYouDoc support team verifies the authenticity of the request and the identity of the requester.
  - Data Download Option
    
    Before proceeding with account deletion, an organization has the option to download their organization data. This can be done by selecting the “Download Organization Data” button.
  - Privacy Policy Access
    
    Organizations may read our updated Privacy Policy.
  - Deletion Process
    
    Once an organization has requested for account deletion, the organizational user data will be archived 30 days after the account deletion request is verified. This includes:
    
    Organizational Data: Organization-specific data , including subscription details, organizational profiles, and aggregated usage statistics.
    
    User Data: Data related to the users of the organization, including doctors, network, facility, and clinic users.
  - Retention
    
    For organizations with active subscriptions, all related data will be retained for the duration of the subscription period and for 1 year after the subscription ends to support potential renewals and service continuity.
    
    For organizations whose subscriptions have expired, data will be archived for one year following the end of the subscription period. During this one-year archival period, the organization has the option to renew their subscription and within this period, the archived data will be restored. After one year, any data not associated with a renewed subscription will be securely and permanently deleted, except for aggregated and anonymized data used for analytical purposes.
  - Anonymization
    
    Health data will be anonymized by removing personally identifiable information and assigning a unique row number to each record. This process ensures user privacy while allowing the data to be used for legitimate purposes without identifying the individuals.
  - Aggregated and Anonymized Data
    
    Usage for Analytics: Aggregated and anonymized data may be retained for analytical purposes and to improve SeeYouDoc’s services.
  - Notification
    
    Confirmation Email: A confirmation email is sent to the organization’s administrator acknowledging the receipt of the account deletion request.
    
    Notification of Users: All users associated with the organization are notified about the impending account deletion.
2. RENEWING A DELETED ACCOUNT
  - Account Renewal
    
    If the organization decides to renew their account within one year of deletion, they can do so by creating a new account. During this renewal period, the organization’s data will be archived. If the organization renews within this period, their previously archived data can be restored. After the one-year period, any new account created will be considered a new subscription with no linkage to the previously deleted account.
  - Data Re-linking
    
    Upon successful renewal within the one-year period, previously archived health data can be recalled and linked back to the organization’s new account. This ensures continuity of medical records while maintaining data integrity and privacy.